Service Advisor

The Role:

Fouriet is looking for an experienced Service Advisor to work on one of the most progressive refrigeration equipment in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest refrigeration technology, we are interested in hearing from you.

Responsibilities:

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements:

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of refrigeration equipments
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and electrical test equipment
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• High School diploma or equivalent
• Dealer Management System(s), Outlook, and MS Office
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experience